Cancellation & Refund Policy

We thank you and appreciate your purchase with us. Please read the policy conditions and process carefully to understand the information and guidelines about your rights and obligations. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product/ Services. If the order is not delivered due to unavoidable circumstances or beyond the limitations of the vendors then the order shall be cancelled and refunded.

Cancellation process:-

The order may be cancelled for any of the following reasons:

1. If time of service delivery you booked is no longer convenient to you
2. On customers request
3. The address mentioned is not serviceable
4. Any other reason beyond the control of Vendors or Sha Cool Services
5. Correct product could not be delivered
6. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available
7. Products damaged during transit
8. Customer refused to accept delivery. (Refund would not be applicable incase of perishable products, like flowers, cakes, etc)
9. The order may be cancelled before 5 hours from the service delivery time using the option mentioned below

Refund Policy:

What about refund after cancellation?

You don’t have to worry as your payment is protected under Sha Cool Services Trust money. We take anywhere from 7-14 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.

I have still not received the refund to my bank account. Why? If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same